Above and Beyond

Accounts Receivables Specialist Renee Sertich and Senior Account Specialist Angie Argabright in Finance have been working tirelessly to ensure a smooth accounts receivable (A/R) process for our customers throughout these challenging weeks.

“Renee and Angie have increased communications efforts with our customers, as well as with our sales and customer service teams – identifying and addressing issues, and finding solutions that have ensured a healthy cash flow,” said Joel Swearingen, Monument’s Controller, who submitted this story to recognize Renee and Angie’s efforts in “Above & Beyond.”

“It’s so rewarding to see the A/R balance amount go up, and the percentage of past dues go down,” Renee said. “When you see the numbers get better during these crazy economic times, it makes the hard work worth it! It also just feels great to be acknowledged for the hard work by your peers. Hearing ‘great job’ can really make your day.”

Angie noted that being versatile and ready to make quick changes have helped reduce the stress and worry that comes with today’s uncertain times.

“After years of collections, I know each customer’s payment history and can quickly notice payment changes, reach out to my AP contacts, and quickly involve Sales,” she said. “I have worked with Customer Service to find customers we could send auto e-mail invoices to vs. mailing invoices and quickly had Kentucky’s ACH banking information added to our invoices so customers can pay us electronically. Honestly, the success I’ve had with collections during this time has been a joint effort among Accounts Receivable, Management, Customer Service, and Sales.”

And increased communications have helped built stronger customer relationships. “I get
e-mails asking how I’m doing, and I get to hear how our customers are coping with today’s challenges – which cements the feeling that we all are really in this together,” said Angie.

“I think these connections will go a long way toward making a stronger customer experience with us well into the future.”